Security and guarding companies are essential for protecting businesses and facilities. Touch Group is recognized as one of the leading security and guarding companies in Egypt, providing comprehensive and integrated security solutions. A true leader in the field of security and guarding services.
About Us
of Experience
0
Years
Over 18 Years of Experience
Touch Group
Company Profile
Touch Group has established its leadership in the security industry through the implementation of an internationally certified Integrated Management System (ISO), along with dedication and focused commitment to safeguarding our clients’ interests. We operate in full compliance with all official authorities regulating the security sector, in accordance with the directives issued by the Ministry of Interior governing all security personnel. Our team includes trained guards, professional supervisors, and experienced security managers with strong military backgrounds.
– Our approach reflects our philosophy of full commitment and integrity toward our clients. We work closely with them to deliver tailored security solutions and provide well-trained personnel.
– We maintain continuous consultation with our clients to anticipate future needs, while consistently striving to deliver the highest standards of service.
– To achieve success and provide excellence, we believe in continuous learning and improvement. Accordingly, our Operations Management and Senior Leadership teams hold regular meetings with clients to gather feedback and measure customer satisfaction regarding our security services.
– At the forefront of our security operations is a specialized management team and trained support staff. We strongly believe that the desire for learning and development must come from within. Our organizational structure includes:
1 – Human Resources Department
2 – Operations & Field Supervision Department
3 – Accounts & Finance Department
4 – Legal Affairs Department
5 – Executive Secretariat Department
6 – Transportation & Fleet Department
7 – Warehousing & Equipment Department
8 – Field & Digital Marketing Department
– All departments operate under the ISO system, ensuring our personnel remain fully prepared to handle all situations. In addition, we implement administrative development programs and monthly achievement awards to promote continuous excellence.
Touch Group’s Approach to Work
Touch Group is one of the best security and guarding companies in Egypt.
We ensure full compliance with all official authorities regulating the security industry, in line with the directives issued by the Ministry of Interior. Our team consists of trained guards, professional supervisors, and experienced security managers with strong military backgrounds.
Work Monitoring System
Latest Equipment and Technologies
Professional Team
Execution of routine instructions
Rigorous Testing Procedures
Premium Technical Support
Touch Group’s Methodology
Human Resources Department
Our commitment to quality and our continuous pursuit of delivering the highest standards of service make recruitment and selection a rigorous, multi-step process managed by our Human Resources Department.
We firmly believe that the human element is the foundation of any successful security operation. Therefore, we conduct an initial interview with applicants to assess whether they meet our required standards and qualifications, including mental and physical capabilities, psychological and cultural suitability for working as a security guard or supervisor, and their ability to fulfill our employment criteria.
This is followed by a thorough background check covering social status, close references, previous work experience, and personal skills. If the results are satisfactory, a final interview is conducted along with the submission of all required documents to make the final hiring decision.
One of our top priorities during recruitment is evaluating customer service skills and professional competencies, which determine the performance level of each position. This comes after verifying the candidate’s medical certificate and criminal record clearance.
Upon successfully passing the previous stages, the candidate undergoes a final interview with senior management, where the appointment letter is officially approved or rejected.
Once approved, the employee signs an employment contract and receives comprehensive job orientation from the company’s training officer. The employee is then assigned to the designated site with an official appointment letter addressed to the site manager. Within one week of assignment, the site manager provides us with a detailed performance report to evaluate the employee’s ability to carry out assigned duties effectively.
Selection Criteria:
Age between 20 and 50 years
Physical fitness and good health condition
Minimum intermediate education for security officers; higher education for chief guards and supervisors
Proficiency in English for site managers
Polite communication skills, professionalism, and a well-groomed appearance
In compliance with the standards and regulations of the relevant Egyptian labor authorities, the Human Resources Department prepares a comprehensive personnel file for each employee, including the following documents:
1 – Computerized birth certificate
2 – Military service certificate or equivalent
3 – Educational qualification certificate
4 – Criminal record certificate (Police Clearance)
5 – Employment office registration certificate (Labor Office Form)
6 – Two personal photos
7 – Copy of National ID card
8 – Social insurance registration form with insurance number
9 – Medical certificate confirming fitness and absence of diseases
10 – Curriculum Vitae (CV)
11 – Experience certificates and previous employment records
12 – Sports certificates in self-defense (if applicable)
13 – Utility bill (water, electricity, or telephone) as proof of residence
14 – Enrollment certificate for students applying for summer positions
The employee file also includes all official forms regulating their professional journey within the company, as follows:
– Employment application form and personal data form
– Individual employment contract
– Company internal regulations document
– Social status record
– Annual leave record
– Sick leave record
– Regular leave record
– Salary progression record
– Disciplinary record
– Performance evaluation and discipline record
Our priorities toward our personnel include:
1 – Providing social insurance coverage for all appointed officers within the company.
2 – Conducting political and criminal background checks for all appointed personnel.
Technical Requirements for Security Personnel at Touch Group
Additional Technical & Professional Requirements for Security Personnel
The ability to handle problems and crises calmly and resolve them effectively.
Full awareness of all activities within the assigned site and immediate reporting to site management of any unusual observations that may lead to security gaps or non-compliance with instructions.
Leadership intelligence in guiding colleagues and ensuring proper implementation of site instructions (for supervisors).
Achieving security objectives without engaging in distractions that could create vulnerabilities.
Maintaining strict confidentiality and refraining from disclosing any work-related secrets.
Demonstrating full loyalty and commitment to Touch Group.
Adhering strictly to orders and instructions during duty.
Not disclosing any confidential information related to the facility.
Communicating with clients and employees politely and professionally.
Avoiding excessive body movements while speaking with clients or staff.
Maintaining honesty and integrity at all times.
Keeping an appropriate physical distance when speaking with others.
Operations & Field Supervision Department
One of the most important factors behind the success and excellence of security companies is effective supervision and follow-up, which is carried out through the following structure:
1 – Site Supervisor:
The Site Supervisor is responsible for distributing personnel across assigned posts, conducting regular patrols, and holding briefings before each shift to assign duties and clarify responsibilities. The supervisor also addresses performance issues, provides guidance to those who make mistakes, and rewards individuals who demonstrate outstanding performance.
2 – Field Inspection Supervisor:
The primary responsibility of the Field Inspection Supervisor is to conduct regular inspections of all secured sites to ensure full compliance with company policies, including proper uniform, professional appearance, and adherence to all previously stated regulations. A monthly performance evaluation is conducted for all personnel at each site, based on which outstanding employees are rewarded and underperforming personnel may be replaced.
3 – Operations Room:
The company operates a centralized control room equipped with a main monitoring screen overseeing all company sites through IP camera systems.
The Operations Room is also responsible for:
Analyzing each site in terms of staff turnover rates and performance indicators
Preparing detailed reports highlighting strengths and weaknesses at each site to address and prevent recurring issues
Providing immediate support to cover any staffing shortages at company sites
Training Programs
Specialization is a fundamental element in delivering high-quality protection and security services. Enhancing the performance of security personnel and equipping them with practical expertise enables us to achieve superior standards of quality and individual efficiency. Therefore, we provide a wide range of training programs for our security personnel, as well as for government entities and private organizations seeking professional security training in various fields.
Our Training Programs Include:
1 – Basic Training Courses: General principles of security (Personnel – Facilities – etc.)
2 – Refresher Training Courses
3 – Specialized Security Courses
4 – Industrial Security Courses
5 – Training for Electronic Security Systems Operators
6 – Inspection and Search Procedures
7 – Access Control Systems & Entry/Exit Management
8 – Industrial Safety & Security
9 – Explosives Detection
10 – Emergency Response Procedures in Various Situations
11 – First Aid (Emergency Response Handling)
12 – Occupational Safety Procedures
Note:
Training content is delivered according to the type of facility the trainee will be assigned to secure, ensuring relevance and operational readiness.
Training Components
1 – Training on professional communication and courteous interaction with clients and guests.
2 – Training each individual on how to perform their duties to the highest standards.
3 – Training on proper decision-making and conduct in various situations that may face a security officer or the secured facility.
4 – Training in martial arts and self-defense techniques.
5 – Training in fire safety and civil defense procedures.
6 – Training on disaster and emergency response procedures, followed by a final assessment test. Candidates who do not meet the required standards are excluded.
7 – Training in communication skills, work ethics, company core policies, and the organizational objectives employees are expected to uphold.
8 – Conducting a monthly meeting with personnel to review achievements, reward outstanding performance, discuss shortcomings, and apply appropriate disciplinary actions when necessary.
9 – Issuing a duty card to each security officer outlining all professional instructions and responsibilities.
10 – Conducting comprehensive briefing sessions for all selected security officers to clarify primary responsibilities as agreed upon with the client.
11 – Issuing official identification cards for each security officer, chief guard, and supervisor.
Duties of Security Officers at Various Sites
1 – Ensuring full compliance with management instructions and preventing any violations.
2 – Securing the site against risks such as theft, vandalism, and fire, while safeguarding lives and property.
3 – Verifying the identity of all visitors before granting access and recording their details.
4 – Inspecting all bags and packages, regardless of type, and documenting them to prevent the entry of prohibited items or the unauthorized removal of site property.
5 – Allowing visitors entry only with prior written approval from the site’s responsible authority.
6 – Inspecting both permanent and temporary workers upon entry and exit.
7 – Being fully trained and proficient in the use of portable fire extinguishers.
8 – Having complete knowledge of and training in the automatic fire suppression system.
9 – Recording all incidents immediately in the designated security logbooks.
10 – Preparing reports on any unusual incidents that may pose a risk to the site.
11 – Maintaining public order within the site, controlling any disputes that may arise, and holding responsible parties accountable in accordance with the client’s instructions.
12 – Immediately reporting any malfunctions or technical issues within the site.
– The security operation for the facility will be activated within 15 days from the contract date, following site inspection and mapping.
– A one-month security deposit is required at the beginning of the contract and will be settled at the end of the contract.
– Al Ahli United Bank – Account No. (108488) – Sidi Beshr Branch.